Maintenance Administrator

Location: Northampton | Type: Permanent

Job Role

Our Northampton branch is looking for a Maintenance Administrator to join the Service team to provide a full range of admin support. The main responsibilities will be to:

  • Answering and dealing with incoming telephone calls effectively.
  • Liaise with customers and arrange for engineer site visits to be completed on time.
  • Plan maintenance jobs and delegate to engineers, ensuring engineers have the information necessary to be able to deliver an excellent service to customers.
  • Provide maintenance quotations to new clients following installation of new equipment.
  • Be responsible for the renewal of maintenance contracts.
  • Production and administration of maintenance invoices.
  • Chase maintenance quotes.
  • Compiling & Updating F-Gas database records and asset lists.
  • Responsible for sourcing and ordering parts and materials, PPE and tools at best value and arrange deliveries to the correct location on the correct day.  
  • Administration of purchases, including approval of invoices for payment, processing and returning warranty parts or excess items.  
  • To book parts, tools and equipment in and out maintaining records and minimising waste and costs.  
  • Administration of the Branch fleet.

Candidate Requirements

Proven and excellent experience in the following skills:

  • All round administrative tasks
  • Working knowledge of Microsoft office applications and databases
  • Customer service
  • Time Management

In addition to this we are looking for someone who is a real team player but also able to work autonomously, with the flexibility to respond to changes in business priorities and deadlines in a calm and effective manner and manage their workload accordingly.

Behaviours 

We take pride in our Company values and so along with the above we are looking for someone who would ‘live’ them in their day to day role, demonstrating professionalism and great customer service at all times.

Adventurous  A ‘can do’ attitude, ability to ‘think outside the box’ in challenging situations, proactive problem solver.  Demonstrating flexibility and adaptability and a willingness to learn new skills and ways of working

Dedicated  Enthusiasm to deliver an excellent service every day to both colleagues and customers, understanding the importance of reflecting accuracy and attention to detail

Courteous  Always respectful, polite and considerate when dealing with colleagues and customers alike with a naturally friendly and professional manner

Outstanding Able to deliver a high quality service through continuous improvement of knowledge of the business and customer needs.  Driven and motivated by a personal desire to succeed. 

Connecting Ability to build excellent working relationships with colleagues and customers; A proactive team player, displaying positive energy and enthusiasm with an optimistic attitude towards teamwork, willing to pitch whenever necessary to support colleagues.

Knowledgeable  A desire for personal development of knowledge and skills and those of the team

Package

We offer a generous salary and 25 days holiday per year, increasing with service.

Working hours are 40 hours per week, 8am to 5pm with a one hour lunch break, Monday to Friday.

We are an equal opportunities employer


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