Sales Engineer

Location: Peterborough | Type: Permanent

Job Role

We have an exciting new opportunity within our Peterborough Branch for an enthusiastic and highly motivated Sales Engineer with a proven track record for building and maintaining excellent business relationships. 

Purpose of Role   

To be responsible for the promotion and marketing of Adcock’s services to both existing and potential Customers; To establish and maintain continuous and successful business relationships by ensuring exemplary customer service, delivered to the highest standard and integrity.  

Main Responsibilities:  

  • Identify and follow up on current and prospective sales opportunities. 
  • Network to improve the presence and reputation of the branch and company and visit sites regularly to ensure customer satisfaction. 
  • Be actively involved in the process of business development to ensure continued and sustainable growth for the department and for the business as a whole.   
  • Establish continuous business relationships with new installation clients through the promotion of maintenance contracts and service opportunities by the branch. 
  • Responsible for ensuring profitability and attaining set targets for the department. 
  • Establish contact with customers, designers and contractors in order to select equipment suitable for their requirements, submit offers to trade and in the negotiation of contracts, ensuring professionalism and excellent customer service at all times. 
  • Address customer and employee satisfaction issues promptly. 
  • Be proactive in assisting the Credit Control Department in the chasing of bad debts or resolving of queries. 
  • Efficient administration of sales documentation, including quotations and invoices. 
  • Offer design input on installation projects. 
  • Visit sites as necessary to ensure customer satisfaction. 
  • Comply with all Health, Safety and Environmental policies and procedures. 
  • Comply with all other company policies and procedures as set out in the employee handbook or as specified. 
  • Perform any other reasonable duties commensurate with these responsibilities, the band of the post and skill and qualifications of the post-holder.  

Candidate Requirements

Experience 

  • Proven sales and customer relationship management experience  
  • Customer relationship management experience within the construction / contracts industry 

Skills 

  • Technical knowledge within the refrigeration and air conditioning field 
  • Able to work well with others as well independently 
  • A self- motivator with the ability to work independently and with initiative 
  • Understanding of and ability to deliver excellent customer service 
  • Good understanding of the sales process and dynamics 
  • Understanding of and commitment to the delivery of excellent customer service  
  • A self- motivator with the ability to work independently and with initiative  
  • Excellent verbal and written communication skills  
  • Computer literate with ability to use Microsoft Office/365 applications to intermediate level. 

Behaviours 

Adventurous - 

A ‘can do’ attitude, ability to ‘think outside the box’ in challenging situations, proactive problem solver.  Demonstrating flexibility and adaptability and a willingness to learn new skills and ways of working

Dedicated - 

Enthusiasm to deliver an excellent service every day to both colleagues and customers, understanding the importance of reflecting accuracy and attention to detail

Courteous - 

Always respectful, polite and considerate when dealing with colleagues and customers alike with a naturally friendly and professional manner

Outstanding - 

Able to deliver a high quality service through continuous improvement of knowledge of the business and customer needs.  Driven and motivated by a personal desire to succeed. 

Connecting - 

Ability to build excellent working relationships with colleagues and customers; A proactive team player, displaying positive energy and enthusiasm with an optimistic attitude towards teamwork, willing to pitch whenever necessary to support colleagues.

Knowledgeable - 

A desire for personal development of knowledge and skills and those of the team

 

Package

We offer an excellent package including commission and a company car.  

Adcock is an Equal Opportunities Employer  


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