Service Administrator

Location: Northampton | Type: Permanent

Job Role

Are you an Administrator with excellent time management and customer service skills?  We are looking for someone like you to join our team in the Northampton Branch working with the Service Team to deliver an excellent service to customers and colleagues. 

Job Role: 

The main responsibilities will be to: 

  • Work with colleagues within the branch to ensure incoming telephone calls are answered and dealt with effectively.
  • Liaise with customers and arrange for engineer site visits to be completed on time.
  • Plan service jobs and delegate to engineers, ensuring engineers have the information necessary in order to be able to deliver a good service to the customer.
  • Provide service quotations to new and existing clients following diagnostic visits.
  • Production and administration of service invoices.
  • Posting of timesheets for the Service, Maintenance and Sales department.
  • Accurate record keeping.
  • Work with suppliers and sub-contractors in the raising and reconciliation of purchase orders.
  • Communicate professionally and effectively with customers when acknowledging orders and dealing with queries.
  • Ad hoc administrative duties as required such as post, etc.
  • Chase service quotes.
  • Data entry of F-Gas database sheets.
  • To comply with all Health, Safety and Environmental policies and procedures and all other company policies and procedures.
  • Work effectively as part of a small team, filling in and supporting colleagues in periods of absence or high workload
  • To perform any other reasonable duties commensurate with these responsibilities, the band of the post and skill and qualifications of the post-holder.

Candidate Requirements

Excellent verbal and written communication skills with the ability to communicate effectively at allevels. 

First-rate experience and capability within the following skills: 

  • All round administrative tasks 
  • Working knowledge of Microsoft office applications and databases 
  • Customer service  
  • Time Management

In addition to this we are looking for someone who is a real team player but is also able to work autonomously, with the flexibility to respond to changes in business priorities and deadlines in a calm and effective manner and manage their workload accordingly.  


Adcock is an Equal Opportunities Employer 

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